Advancing Workplace Mediation Through Integration of Theory and Practice

Introduction.-Bollen, Euwema and Munduate;A situated model of effective mediation.- Coleman, Kugler, Mazzaro and Chatman;Workplace mediation based on the underlying structure of conflict.- Kals, Thiel and Freund;Workplace mediation: Lessons from negotiation theory.-Hoehne, Loschelder, Gutenbrunner and Majer;Workplace mediation: A multi-party and multi-issue view.-Stimec;Mediating workplace disputes: Confronting facts and emotions.-Herrman;Multiple ways of working through it: Integrating conflict coaching and workplace mediation.-Brinkert;Conflict coaching and workplace mediation: Issues and recommendations for intelligent dispute system design (in USA).-Jones;The role of workplace mediation and conflict management systems in organisations: A developing country perspective (South Africa).-Jordaan and De Wulf;HRM practices and workplace mediation in the UK.-Deakin;Cultural differences in workplace mediation.- Cea, Ramirez and Medina;Manager as mediator? Mediator as manager! Tips for managers and team leaders for the effective use of conflict and dispute resolution at the workplace.- Butts;A psychological toolbox for managers and mediators: An update of best practice instruments.- Harnack;Mediation within and between teams.- Tjosvold;E-mediation at work.- Parlamis and Ebner;Discussion.- Bollen, Euwema and Munduate.

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• Sociologia: trabalho e mão de obra
• Gestão do escritório
• Psicologia ocupacional e industrial
• Gestão do pessoal e recursos humanos

Workplace Conflict;Conflict Management;Workplace dispute resolution;Workplace policy;Interdisciplinary approach to conflict resolution;Intercultural approach to conflict resolution;Conflict interventions